INSURANCE
A National Insurance Marketplace
From 6 minutes to 3 minutes per quote
The Challenge
The marketplace faced a maintenance cycle trap. Automation scripts would navigate carrier quote forms effectively for approximately three weeks before carrier website updates caused failures. The engineering team would repair scripts, only to face the same problem repeatedly. Meanwhile, human agents manually processed quotes in 4-6 minutes each through repetitive clicking and typing.
The Solution
TinyFish agents adapted the approach by reading forms rather than following rigid scripts. When form elements shifted or styling changed, agents adjusted automatically without code modifications. This intelligence-based approach eliminated the maintenance burden while cutting quote processing time by half.
Key Benefit
The most significant outcome transcended speed metrics: the engineering team stopped dreading carrier website updates—indicating reduced operational friction alongside measurable efficiency gains.