HEALTHCARE
A Global Healthcare Provider
$10M in failed API work. Then agents just went and looked.
The Challenge
The organization invested heavily in Epic integration and FHIR standards—the approved interoperability approach. However, they still couldn't provide patients with real-time appointment availability information. The core problem was "the last mile": thousands of hospital portals, each built differently with inconsistent availability formatting and no integration with their API infrastructure.
The Solution
TinyFish agents navigate through messy, inconsistent portal variations that APIs couldn't resolve. Rather than relying on traditional integration approaches, agents directly examine portals to extract availability data. The result delivers what healthcare IT previously couldn't achieve through millions in infrastructure investment: when appointment slots open, patients receive immediate notification.
The Insight
"The APIs handled the easy part. The portals were the hard part."